The evidence supports the finding.
OUR DATA
You don’t have to trust us.
You can check.
Every published finding should lead back to evidence.
WHAT WE USE
The receipts behind
the research.
We prefer primary sources.
When they disagree, we say so.
Merchant policiesCancellation pagesBilling-platform instructionsTerms and conditionsCustomer evidenceApplicable rules and guidance
WHAT WE PUBLISH
Not just the answer.
The work behind it.
The routeThe billerThe frictionThe sourceThe date checkedThe confidence
Explore a company →CONFIDENCE
Certain isn’t the default.
It’s something to prove.
Some parts are verified. Others remain uncertain.
We found a possible route, but not enough evidence to call it fact.
If we don’t know, we show you.
If we can’t support a score, we don’t publish one.
THE DIFFICULTY INDEX
We count
the work.
The score summarises the friction. The evidence explains it.
Access barriers40
Contract terms30
Consumer signal20
Compliance gaps10
100 points of documented frictionCORRECTIONS
When the facts change,
so do we.
Routes change. Policies change. Companies improve.
If our research is wrong or out of date, send us the evidence. We’ll check it and publish what changed.
Report a correctionView the correction log →INDEPENDENCE
No paid placement.
No affiliate rankings.
Companies cannot pay for a better score.
The Index measures the cancellation process—not whether we like the company.
LOOKING FOR PRODUCT DATA?
What we research
isn’t what we access.
Our Data explains the evidence behind our public research. Security explains what the app can access, store and do.
Go to Security →CHECK THE SCORE
Then check us.
Explore the sources and decisions behind the Index.
Explore the Difficulty Index →